Our quality control is of the highest standard and while we stand by each product we produce, due to the handcrafted nature of our collections, variances may occur on occasion. If you receive an order with notable signs of damage to the packaging, do not accept the item or note on the Bill Of Lading that the item arrived with damage. Should you receive an item that shows signs of damage, please report this to us immediately.
Damages must be reported within 48 hours of delivery. Christian Ladd Home will evaluate if the damage is freight-related and then determine the best course of action. We will either issue a repair or replacement of the damaged item(s). If the damage is freight-related and we are notified after 48 hours of receiving the damaged items we will not guarantee that a refund, repair or return will be possible as our freight companies do not accept claims past this period of time.